Dijilele Privacy Policy

Last updated: August 13, 2026

At Dijilele, we believe trust is part of learning. Your privacy matters to us.

This Dijilele Privacy Policy explains how Elemental ID Inc., operating the Dijilele brand, collects, uses, discloses, protects, and retains personal information when you visit the Dijilele website, join our mailing list, contact us, register for an event, participate in a partnership or educational inquiry, or take part in a limited pre-order or other direct arrangement with us.

We collect and use personal information only for identified purposes and in accordance with applicable Canadian privacy law.

1. Information Covered by the Dijilele Privacy Policy

The personal information we collect depends on how you interact with Dijilele.

Information You Provide to Us

You may provide information such as:

your name;
email address;
phone number;
organization, school, or professional affiliation;
information submitted through contact, support, partnership, or education inquiry forms;
newsletter or DijiClub subscription information;
event registration information;
communications you send to us; and
feedback, survey responses, or other information you voluntarily provide.

If you participate in a limited pre-order, pilot, partnership, or other direct transaction, we may also collect information reasonably required to administer that arrangement, such as billing, delivery, or transaction information.

Dijilele does not currently provide general online checkout through this website. Where a specific pre-order or other transaction involves payment, the applicable payment and privacy information will be communicated as part of that arrangement.

Information Collected Through the Website

Depending on the technologies enabled on our website and your cookie preferences, we or our service providers may collect technical and usage information such as:

IP address;
browser and device information;
operating system;
pages viewed;
referring website or source;
approximate location derived from technical information;
interactions with website features; and
cookie or similar technology identifiers.

For more information about these technologies and how to manage your preferences, please see our Cookie Policy.

2. Why We Collect and Use Personal Information

We may collect and use personal information to:

respond to questions, support requests, and other inquiries;
communicate with educators, music therapists, distributors, partners, and other organizations;
manage event registrations and participation;
manage DijiClub, early-access, and newsletter subscriptions;
provide information you request about Dijilele products, education, performances, workshops, or pre-orders;
administer limited pre-orders, pilots, partnerships, or other arrangements when applicable;
understand which website pages, content, and features visitors use;
identify and troubleshoot technical or website-performance issues;
measure the effectiveness of communications or campaigns where permitted;
maintain the security and integrity of our website and systems;
prevent misuse, fraud, or unauthorized activity;
maintain appropriate business and communication records; and
comply with applicable legal and regulatory requirements.

If we want to use personal information for a materially different purpose that was not identified when it was collected, we will obtain additional consent where required by law.

We do not sell or rent personal information.

3. Consent and Your Choices

We seek meaningful consent for the collection, use, or disclosure of personal information where consent is required.

The form of consent may depend on the nature of the information, the purpose for which it is being collected, and the context of your interaction with us.

You may decline optional uses of your information where a choice is available. You may also withdraw consent to future collection, use, or disclosure where permitted by law, subject to reasonable notice and any legal or contractual restrictions.

Withdrawing consent may affect our ability to provide a service or respond to a request where the information is necessary for that purpose.

4. Email, DijiClub, and Marketing Communications

If you subscribe to DijiClub, an early-access list, a newsletter, or another promotional communication, we may use the email address you provide to send you communications such as:

product and development updates;
performances and workshop announcements;
educational content;
pre-order opportunities;
event information; and
other Dijilele news or offers you have agreed to receive.

We send commercial electronic communications in accordance with applicable Canadian requirements.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message or by contacting us.

Unsubscribing from promotional communications does not prevent us from responding to an inquiry you initiated or sending other non-promotional communications that are reasonably necessary for an interaction you requested.

5. Cookies, Analytics, and Similar Technologies

Dijilele may use cookies and similar technologies for purposes such as website functionality, remembering preferences, understanding website usage, measuring performance, and, where enabled and permitted, campaign measurement.

The information collected depends on the technologies in use and the choices available through our cookie controls.

Our Cookie Policy explains:

the categories of cookies and similar technologies we may use;
why they are used;
how analytics and marketing technologies may operate;
third-party technologies; and
how you can manage applicable cookie preferences.

Please review the Cookie Policy for more information.

6. How We Share Personal Information

We do not sell or rent personal information.

We may provide personal information to service providers that perform functions on our behalf where reasonably necessary to provide or operate our services.

Depending on the services we use, these providers may include companies that support:

website hosting and technical infrastructure;
website forms and communications;
email and newsletter delivery;
analytics;
event registration;
cloud storage or business systems;
embedded media or website functionality; and
payment processing if a specific future pre-order or transaction requires it.

We limit information shared with service providers to what is reasonably necessary for the relevant purpose and take appropriate steps to protect personal information under our control.

We may also disclose personal information where required or permitted by applicable law, including in response to lawful legal processes or where necessary to protect legal rights, safety, or security.

7. Processing and Storage Outside Canada

Some service providers we use may process or store personal information outside Canada.

When personal information is processed in another country, it may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or other authorities where permitted by those laws.

Dijilele remains responsible for personal information under its control that is transferred to service providers for processing and takes reasonable steps to require appropriate protection from those providers.

You may contact us if you have questions about how service providers handle personal information on our behalf.

8. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet legitimate business or record-keeping needs, resolve issues, and comply with applicable legal requirements.

Retention periods may vary depending on the type of information and why it was collected.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal requirements and appropriate backup or record-retention practices.

9. How We Protect Personal Information

We use administrative, technical, and physical safeguards appropriate to the nature and sensitivity of the personal information in our care.

These safeguards may include measures designed to:

limit access to personal information;
protect accounts and systems from unauthorized access;
maintain appropriate website and software security;
control access to business information; and
securely dispose of information when it is no longer required.

No method of electronic storage, transmission, or security can guarantee absolute protection. We regularly consider the safeguards appropriate to the information we handle and the risks involved.

If a breach of security safeguards involving personal information occurs, we will assess the incident and take steps required by applicable law, including notification or reporting where required.

10. Children’s Privacy

Dijilele creates musical instruments and educational content that may be relevant to children, parents, and educators. Protecting children’s privacy is particularly important to us.

Our website forms, mailing-list subscriptions, inquiries, and other collection of personal information are intended to be completed by adults or with appropriate parent or guardian involvement where necessary.

We do not knowingly collect personal information directly from children under 13 in circumstances requiring consent without the consent of a parent or guardian.

Where personal information is collected from or about a young person, we consider whether the individual can meaningfully understand the nature and consequences of the collection and use of their information.

We do not knowingly use children’s personal information to create behavioural advertising profiles.

If you are a parent or guardian and believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

11. Accessing or Correcting Your Personal Information

You may contact us to ask:

whether we hold personal information about you;
how we have used or disclosed that information;
for access to personal information we hold about you; or
for inaccurate or incomplete personal information to be corrected.

We may need to verify your identity before responding to a request.

In limited circumstances, applicable law may permit or require us to refuse access to certain information. If that occurs, we will explain the reason where required and permitted.

You may also contact us to withdraw consent to certain future uses of personal information where withdrawal is legally available.

If information is no longer required for an identified purpose, you may ask us about its retention or disposal.

12. Privacy Breaches

We take privacy and information-security incidents seriously.

If we become aware of unauthorized access, loss, disclosure, or another breach involving personal information, we will investigate and take reasonable steps to contain and address the incident.

We will maintain records of privacy breaches and notify affected individuals and the appropriate privacy regulator where required by applicable law.

13. Third-Party Websites and Services

Our website may contain links to or embedded content from third-party services, such as event platforms, video services, social media platforms, or other external websites.

When you choose to interact directly with a third-party service, its own privacy policy and practices may apply.

Dijilele does not control the independent privacy practices of third-party websites or services.

Our Terms and Conditions provide additional information about third-party websites and services used in connection with the Dijilele website.

14. Privacy Questions and Complaints

Elemental ID Inc. is responsible for personal information under its control and has designated responsibility for overseeing its privacy practices.

If you have a question, want to make a privacy request, or have a concern about how your personal information has been handled, please contact:

Privacy Officer
Elemental ID Inc. / Dijilele
109 Park St
Waterloo, Ontario N2L 1Y3
Canada

Email: [email protected]
Phone: (519) 573-2252

Please include “Privacy Request” in the subject line of your email where possible.

We will review privacy concerns and respond in accordance with applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy as our website, products, services, technologies, service providers, or legal obligations change.

When we update the policy, we will revise the Last updated date at the top of this page.

If a change materially affects how we collect, use, or disclose personal information, we will provide additional notice or obtain new consent where required by applicable law.

16. Related Dijilele Policies

This Privacy Policy should be read together with our:

Cookie Policy, which explains our use of cookies and similar technologies; and
Terms and Conditions, which govern use of the Dijilele website and other applicable Dijilele offerings.